Stop fearing difficult conversations with clients and start approaching them using these techniques that guarantee success!
What Will You Learn
How to prepare for and maintain a positive dialogue
How to anticipate any client objections and proactively address them
How to empathize with and understand the roots of opposing opinions
How to navigate personal differences
Who Should Attend
Middle to Intermediate Level Account Managers
In today’s fast-paced, project-based agency world, when there’s no time for missteps or miscommunication — account managers and team leads must know how to navigate potentially difficult client conversations when discussing budgets, fees, deadlines, project deliverables, success metrics, etc.
This course highlights proven techniques for mastering potentially uncomfortable conversations, while keeping both the client’s and agency’s best interests in mind. Get ready to alter the way you communicate and turn difficult conversations around to your benefit!
About the Thought Leader
Gary Duke is Partner & Chief Talent Officer at Wild Blue Yonder, where he designs and leads training programs for creative