Your agency’s culture is one of your biggest assets - use it to drive the positive results you’re looking for!
What Will You Learn
How to utilize the most efficient ways of tapping your culture’s energy
The key behaviors that result in impactful relationship changes - both internally and externally
How to leverage the authentic, informal leaders who already exist on your team to motivate other
Who Should Attend
Account team leaders
Research shows that 60% of leaders feel that an organization’s culture is more important than its business strategy or operating model to drive long-term success. In fact, organizations with a distinctive culture that is aligned to strategy are nearly twice as likely to grow faster or be more profitable than their competition.
Agency cultures are complex and inherently hard to change. But everyone has a stake and plays a role in creating the kind of culture that will help your agency succeed. The good news is, the culture you have now already contains reservoirs of emotional energy you can use to help your people do more of the things clients want and need. The key is focusing on a few key behaviors now, thereby starting a movement that will evolve your culture over time to improve financial and operational success.
In this course, you’ll gather insights from instructor Reid Carpenter’s more than 15 years of experience leading culture, communications,and change programs to support business transformation. Carpenter will explain the best way to identity behaviors and engage “the critical few” to help create the domino effect that sparks the culture evolution.
About the Thought Leader
Reid Carpenter is the director of The Katzenbach Center at Strategy.